Cass is an experienced operational service manager and MSK clinician with significant experience of developing, delivering and managing change. Since she qualified as a physiotherapist in 2002, she has carried out many different roles, both clinical and management, which has enabled her to develop her skills in the delivery, management and governance of patient care and services. Cass plays a key role in delivering Camden MSK’s quality and governance programme and supports clinical teams to ensure robust systems for quality and governance are in place. Cass has extensive knowledge of needs of local communities, and a good understanding of the changes that currently face health and social care services. Cass is undertaking a Global Leadership in Healthcare MSc.